Refund policy

Refunds/Exchange

As all jewellery is made to order, refunds are not accepted. 

If there is any reason you are unhappy with your purchase please contact us at lunivacollection@gmail.com within 3 days. 

For resizing or restringing, please keep in mind there will be fees involved. Once you contact us, an email will be sent with the return address and details on how to move forward. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.